Global Manager: A Serious Game to Help to be aware of the challenges of being a Project Manager in Global Software Development

Project managers tend to confront multiple challenges in Global Software Development (GSD), including misunderstandings about the project requirements, complex estimations of costs, risks, and efforts, along with increases task allocation a lack coordination. “Soft skills” play fundamental role solving these challenges, as they are human or social abilities that facilitate resolution conflicts involve dealing people managing projects their most creative dimension. However, developing soft skills allow lead an effective manner is not easy task, especially global distributed environments, where coordination control problems commonplace. One suitable mechanism which develop serious games, focus on learning by doing users simulate real scenarios. The authors this article aware usefulness type teaching method have, therefore, developed game described herein. This denominated Manager focused helping both students novice become factors may affect GSD projects. was evaluated means quasi-experiment based pretest-posttest design, used assess whether can increase players’ awareness knowledge manager should consider results obtained after evaluating were quite satisfactory, taught players differentiate between software experience situations do occur settings. Furthermore, helped improve players' perceptions importance different influencing GSD.